Unacknowledge a case
curl --request DELETE \
--url https://api.coralogix.com/mgmt/openapi/5/cases/acknowledged/v1/{id} \
--header 'Authorization: <api-key>'{
"case": {
"createTime": "2025-09-22T10:30:00.000Z",
"groupings": [
{
"key": "service",
"value": "payments"
}
],
"id": "3f166e9f-3c88-4af2-b52e-138f339dab3e",
"impactedEntities": [
{
"apmDatabase": {
"name": "orders-db",
"system": "postgresql"
}
}
],
"labels": [
{
"key": "service",
"value": "payments"
}
],
"title": "Database outage investigation",
"acknowledgeTime": "2023-11-07T05:31:56Z",
"aiSummary": "<string>",
"assignee": {
"userId": "3af152ee-9eaf-4803-87f1-23c5fb2fbaa0"
},
"caseIndicators": {
"alertIndicators": [
{
"alertId": "f56645c5-9cd4-4b9f-961f-4f852d8835a0",
"alertVersions": [
"1eae3615-79e7-4b54-88e0-6a77def653bf",
"2fbf4726-8af8-5c65-99f1-7b88ef764c0g"
],
"latestAlertVersion": "1eae3615-79e7-4b54-88e0-6a77def653bf",
"permutations": [
{
"permutation": {}
}
],
"triggerTime": "2025-09-22T10:30:00.000Z",
"resolveTime": "2025-09-22T11:05:00.000Z",
"suppression": {
"activeSuppressionRules": {
"suppressionRuleIds": [
"1eae3615-79e7-4b54-88e0-6a77def653bf",
"2fbf4726-8af8-5c65-99f1-7b88ef764c0e"
]
},
"suppressedTime": "2025-09-22T10:30:00.000Z"
}
}
],
"prometheusAlertIndicators": [
{
"alertGroupId": "5d41402abc4b2a76b9719d911017c592",
"alerts": [
{
"alertGroupId": "5d41402abc4b2a76b9719d911017c592",
"alertName": "HighRequestLatency",
"annotations": {},
"createdAt": "2025-09-22T10:30:00.000Z",
"fingerprint": "a1b2c3d4e5f6a7b8",
"generatorUrl": "https://prometheus.example.com/graph?g0.expr=...",
"labels": {},
"status": {
"resolved": {
"resolvedAt": "2025-09-22T11:05:00.000Z",
"triggeredAt": "2025-09-22T10:30:00.000Z"
}
},
"updatedAt": "2025-09-22T11:05:00.000Z",
"query": {
"promql": "histogram_quantile(0.95, rate(http_request_duration_seconds_bucket[5m])) > 1"
}
}
],
"externalUrl": "https://alertmanager.example.com",
"groupLabels": {},
"receivedAt": "2025-09-22T10:30:00.000Z",
"receiver": "webhook-coralogix",
"status": {
"resolved": {
"resolvedAt": "2025-09-22T11:05:00.000Z",
"triggeredAt": "2025-09-22T10:30:00.000Z"
}
},
"updatedAt": "2025-09-22T11:05:00.000Z"
}
]
},
"duration": "",
"kpiBreaches": {
"breachedKpis": [
{
"breachedAt": "2025-09-22T11:00:00.000Z",
"createdAt": "2025-09-22T11:00:00.000Z",
"id": "3f166e9f-3c88-4af2-b52e-138f339dab3e"
}
]
},
"priorityDetails": {},
"readableId": "CASE-123",
"resolutionDetails": {
"reason": "Case was not applicable.",
"resolveTime": "2025-09-22T11:15:00.000Z",
"resolvedBy": {
"apiKey": {}
}
},
"updateTime": "2023-11-07T05:31:56Z"
}
}Cases Service
Unacknowledge a case
Remove the acknowledgment from a case.
Requires the following permissions:
case:Acknowledge
Unacknowledge a case
curl --request DELETE \
--url https://api.coralogix.com/mgmt/openapi/5/cases/acknowledged/v1/{id} \
--header 'Authorization: <api-key>'{
"case": {
"createTime": "2025-09-22T10:30:00.000Z",
"groupings": [
{
"key": "service",
"value": "payments"
}
],
"id": "3f166e9f-3c88-4af2-b52e-138f339dab3e",
"impactedEntities": [
{
"apmDatabase": {
"name": "orders-db",
"system": "postgresql"
}
}
],
"labels": [
{
"key": "service",
"value": "payments"
}
],
"title": "Database outage investigation",
"acknowledgeTime": "2023-11-07T05:31:56Z",
"aiSummary": "<string>",
"assignee": {
"userId": "3af152ee-9eaf-4803-87f1-23c5fb2fbaa0"
},
"caseIndicators": {
"alertIndicators": [
{
"alertId": "f56645c5-9cd4-4b9f-961f-4f852d8835a0",
"alertVersions": [
"1eae3615-79e7-4b54-88e0-6a77def653bf",
"2fbf4726-8af8-5c65-99f1-7b88ef764c0g"
],
"latestAlertVersion": "1eae3615-79e7-4b54-88e0-6a77def653bf",
"permutations": [
{
"permutation": {}
}
],
"triggerTime": "2025-09-22T10:30:00.000Z",
"resolveTime": "2025-09-22T11:05:00.000Z",
"suppression": {
"activeSuppressionRules": {
"suppressionRuleIds": [
"1eae3615-79e7-4b54-88e0-6a77def653bf",
"2fbf4726-8af8-5c65-99f1-7b88ef764c0e"
]
},
"suppressedTime": "2025-09-22T10:30:00.000Z"
}
}
],
"prometheusAlertIndicators": [
{
"alertGroupId": "5d41402abc4b2a76b9719d911017c592",
"alerts": [
{
"alertGroupId": "5d41402abc4b2a76b9719d911017c592",
"alertName": "HighRequestLatency",
"annotations": {},
"createdAt": "2025-09-22T10:30:00.000Z",
"fingerprint": "a1b2c3d4e5f6a7b8",
"generatorUrl": "https://prometheus.example.com/graph?g0.expr=...",
"labels": {},
"status": {
"resolved": {
"resolvedAt": "2025-09-22T11:05:00.000Z",
"triggeredAt": "2025-09-22T10:30:00.000Z"
}
},
"updatedAt": "2025-09-22T11:05:00.000Z",
"query": {
"promql": "histogram_quantile(0.95, rate(http_request_duration_seconds_bucket[5m])) > 1"
}
}
],
"externalUrl": "https://alertmanager.example.com",
"groupLabels": {},
"receivedAt": "2025-09-22T10:30:00.000Z",
"receiver": "webhook-coralogix",
"status": {
"resolved": {
"resolvedAt": "2025-09-22T11:05:00.000Z",
"triggeredAt": "2025-09-22T10:30:00.000Z"
}
},
"updatedAt": "2025-09-22T11:05:00.000Z"
}
]
},
"duration": "",
"kpiBreaches": {
"breachedKpis": [
{
"breachedAt": "2025-09-22T11:00:00.000Z",
"createdAt": "2025-09-22T11:00:00.000Z",
"id": "3f166e9f-3c88-4af2-b52e-138f339dab3e"
}
]
},
"priorityDetails": {},
"readableId": "CASE-123",
"resolutionDetails": {
"reason": "Case was not applicable.",
"resolveTime": "2025-09-22T11:15:00.000Z",
"resolvedBy": {
"apiKey": {}
}
},
"updateTime": "2023-11-07T05:31:56Z"
}
}Documentation Index
Fetch the complete documentation index at: https://docs.coralogix.com/llms.txt
Use this file to discover all available pages before exploring further.
Authorizations
API key authentication
Path Parameters
ID of the case to unacknowledge. Accepts either the case UUID (the id field on a case) or the readable identifier (the readable_id field, e.g. CASE-123).
Required string length:
1 - 64Pattern:
^([0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}|[A-Z]+-[0-9]+)$Example:
"3f166e9f-3c88-4af2-b52e-138f339dab3e"
Response
Response containing the case after acknowledgment was removed.
Represents a case within the Cases service.
Show child attributes
Show child attributes
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