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Set priority override

Authorizations

Authorization
string
header
required

API key authentication

Path Parameters

id
string
required

ID of the case. Accepts either the case UUID (the id field on a case) or the readable identifier (the readable_id field, e.g. CASE-123).

Required string length: 1 - 64
Pattern: ^([0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}|[A-Z]+-[0-9]+)$
Example:

"3f166e9f-3c88-4af2-b52e-138f339dab3e"

Body

application/json

Request to override a case's computed priority with a specific value.

priority
enum<string>
required

Case priority.

Available options:
CASE_PRIORITY_UNSPECIFIED,
CASE_PRIORITY_P1,
CASE_PRIORITY_P2,
CASE_PRIORITY_P3,
CASE_PRIORITY_P4,
CASE_PRIORITY_P5

Response

Response containing the case with its updated priority override.

case
Case · object
required

Represents a case within the Cases service.