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Resolve a case

Authorizations

Authorization
string
header
required

API key authentication

Path Parameters

id
string
required

ID of the case to resolve. Accepts either the case UUID (the id field on a case) or the readable identifier (the readable_id field, e.g. CASE-123).

Required string length: 1 - 64
Pattern: ^([0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}|[A-Z]+-[0-9]+)$
Example:

"3f166e9f-3c88-4af2-b52e-138f339dab3e"

Body

application/json

Request to mark a case as resolved.

reason
string

Reason to resolve

Required string length: 1 - 500
Pattern: ^[\s\S]*$
Example:

"This case is not applicable."

Response

Response containing the case after it has been resolved.

case
Case · object
required

Represents a case within the Cases service.