Case Settings service overview
The Case Settings service manages the team-level configurations that control how cases are created and handled, such as the suppression window and snooze period. Use it to create, retrieve, update, and delete case settings team configurations, to get the configuration currently active for the team, and to get the system default configuration. Learn more in our documentation.Authentication and permissions
To use the Case Settings service API you need to create a personal or team API key. Add the individualcase-config:* permissions you need.